If you’re experiencing problems placing an order, please contact us on info@fragrancesbykaz.com, and we’ll be more than happy to help.
Do I need to register for an account?
No, you can use our guest checkout if you want.
If you check out as a guest you won’t receive these benefits:
Faster checkout – we’ll safely store your delivery information for your next purchase.Easily check on the status of your orders.View order history.
Do you offer international shipping?
No, we currently do not offer international shipping. However this may change in the future.
When will my order be dispatched?
We aim to process all orders within 1-2 working days. We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday).
If you wish to receive your order using next day delivery, orders must be placed before 1pm.
Once your order has been dispatched, you will receive an email confirming this which will also contain the tracking information for your order.
If you still require assistance, contact our Customer Care Team on email at info@fragrancesbykaz.
Where is my order?
We aim to process all orders within 1-2 working days. We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday).
If you wish to receive your order using next day delivery, orders must be placed before 1pm.
Once your order has been dispatched, you will receive an email confirming this which will also contain the tracking information for your order.
If you still require assistance, contact our Customer Care Team on email at info@fragrancesbykaz.
Can I cancel my order?
If the order has already been dispatched, we are not able to cancel it. Once you have received the items, please get in touch with our Customer Care Team and send them back to us in their original condition and we will refund your purchase.
If you still require assistance, contact our Customer Care Team on email at info@fragrancesbykaz. info@fragrancesbykaz.
My items have arrived damaged
At fragrancesbykaz, we always try our best to package your items securely, so they are not damaged in transit. However, sometimes they might suffer some damage whilst on their way to you.
If this is the case, please contact our Customer Care Team on email at info@fragrancesbykaz.
Please do not dispose of any packaging as you may be asked to return or provide pictures.
Returning unwanted items
If for whatever reason you’re not satisfied with your order, you can return any unopened products to us. Ensure the item is still in its original condition, unopened and is returned to us securely.
We offer a full refund and exchange on packaged, sealed items within 30 working days of purchase.
To arrange a return, refund or replacement:
Email our Customer Care Team at info@fragrancesbykaz.
What items can I return?
We offer a full refund and exchange on packaged, sealed items within 30 days of purchase. Please note that we are only able to assist with refund or replacement if the product is damaged. Prior to receiving a video or picture as proof of damage.
We do not offer refund on promotional, reduced or discounted items. Please note that we are only able to assist with refund or replacement if the product is damaged. Prior to receiving a video or picture as proof of damage.
